These Terms form part of a binding contract between you and Lovingly Canada, ULC (“we,” “us” or “Lovingly”), with a principal place of business located at 885 West Georgia St. STE 1500, Vancouver, BC V6C 3E8.

By using or accessing any of the Services, you are agreeing to these Terms, our Privacy Policy, and our Data Processing Addendum, which are both incorporated herein by reference.  

If you use or access the Services in your capacity as a representative or employee of an organization, you agree to these Terms on that organization’s behalf and you represent and warrant that you have the right, authority and capacity do so. You also represent and warrant that such entity is validly formed and existing under the laws of its jurisdiction and that you are duly authorized as its agent to bind it to these Terms. References to “you,” “your” or similar terms in these Terms refer to the individual or organization agreeing to these Terms. These Terms may also refer to you as “Retailer.”

Each of the Services is governed by a “Primary Service Agreement,” which details the specific terms and conditions related to that Service and which also incorporates these Terms by reference. Your Retailer Account provides the names and locations of the Primary Service Agreements associated with each of the Services.

IF YOU DO NOT ACCEPT THESE TERMS, WE DO NOT GRANT YOU ANY LICENSES OR RIGHTS HEREUNDER, AND YOU MUST NOT USE OR ACCESS THE SERVICES.

“Additional Purchases” has that meaning given to it in Section 13(d).

“Advertising Network” has that meaning given to it in Section 15(a).

“Advertising Network Services” has that meaning given to it in Section 15(a).

“Agent” means affiliate, employee, director, or other individual or entity authorized to act on a Party’s behalf.

“BCICAC” has that meaning given to it in Section 24(f)

“Chargeback” has that meaning given to it in Section 13(c).

“Chargeback Fee” has that meaning given to it in Section 13(c).

“Credit Card Fee” has that meaning given to it in Section 13(a).

“Data Processing Addendum” means the document located at https://www.lovingly.com/legal/dpa, which governs the manner in which we handle personal information originating in the European Union.

“Disputed Amount” has that meaning given to it in Section 13(c).

“Content” has that meaning given to it in Section 19.

“Customer” means any individual or entity that browses, inquires about or purchases your products or services either through their use or your use of the Services.

“Customer Data” has that meaning given to it in Section 5(e).

“Customer Terms of Service” means the document located at https://www.lovingly.com/legal/customer-terms, which governs our relationship with Customers who use the Services.

“Demo Content” has that meaning given to it in Section 6(g).

“DMCA” has that meaning given to it in Section 12.

“Documentation” means Lovingly's user manuals, handbooks, and installation guides, whether provided electronically or otherwise, and which relate to the Services.

“Feedback” has that meaning given to it in Section 6(f).

“Final Termination” means termination of your relationship with Lovingly and is indicated by the termination of your last remaining Primary Service Agreement.

“Google Analytics Data” has that meaning given to it in Section 5(c).

“Lovingly” has that meaning given to it in Section 2(a).

“Lovingly Parties” has that meaning given to it in Section 19.

“Lovingly Product Selection Guide” has that meaning given to it in Section 6(d).

“Payment Processor” has that meaning given to it in Section 13(f).

“Primary Service Agreement” has that meaning given to it in Section 2(d).

“Privacy Policy” means the written policy located at https://www.lovingly.com/legal/privacy-policy, which governs our use of the information we collect from retailers and customers.

“Registration Information” has that meaning given to it in Section 4(a).

“Retailer” has that meaning given to it in Section 2(c).

“Retailer Account” has that meaning given to it in Section 4(a).

“Retailer Content” has that meaning given to it in Section 5(a).

“Retailer Commerce” has that meaning given to it in Section 14(a).

“Services” means any of the products and services offered by Lovingly under a product-specific agreement, including, but not limited to, our e-commerce website solution, our order and payment management system, point of sale services, wedding services, and marketplace services, along with any related products or services.

“Software” has that meaning given to it in Section 6(c).

“Software Provider” has that meaning given to it in Section 6(c).

“Taxes” has that meaning given to it in Section 13(g).

“Terms” has that meaning given to it in Section 1.

“Third Party Content” has that meaning given to it in Section 7(b).

“Third Party Images” has that meaning given to it in Section 6(d).

“Third Party Services” has that meaning given to it in Section 7(a).

“Transaction” has that meaning given to it in Section 13(a).

Registration. To use or access the Services, you are required to register for a user account (“Retailer Account”). As part of your registration, we may ask you to provide information such as name, address or payment information (such information, “Registration Information”). You agree to provide us with accurate, complete and updated Registration Information.

Corporate Account Control. If you create a Retailer Account as a representative of or on behalf of an organization (e.g. by using a corporate email address), that organization will be entitled to control and modify that Retailer Account and to otherwise exercise its rights under these Terms. If your organization elects to replace you as the representative with ultimate authority for the Retailer Account, we will provide you with notice following such election and you agree to take any actions reasonably requested by us or your organization to facilitate the transfer of authority to a new representative of the organization.  

Account Security. You agree to safeguard your Retailer Account and to make sure that others do not have access to your Retailer Account or password. You are solely responsible for any activity on your Retailer Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Retailer Account. You must immediately notify us if you know or have any reason to suspect that your Retailer Account has been accessed without your authorization or that your Retailer Account or password has been stolen, misappropriated or otherwise compromised.

Eligibility. If you are an individual, you hereby represent and warrant that you are at or beyond the age of majority within your jurisdiction and, in any event, older than eighteen (18) years of age. If you are under the age of majority in your jurisdiction, please discontinue your use of the Services. Lovingly reserves the right to ask for proof of age and to withhold or terminate your use of the Services if you are below the specified age requirement. You represent and warrant that you have the right, authority and capacity to agree to these Terms and to abide by all of the terms and conditions herein.

Geographical Limitations. Accessing or using the Services may be prohibited or restricted in certain countries or jurisdictions. Your right to use or access any of the Services is void in any jurisdiction where such use or access is prohibited. You are responsible for complying with the laws and regulations of the country, territory or jurisdiction from which you access or use the Services. By accessing or using the Services, you represent and warrant that you are not located in, under the control of, or a national or resident of, as the case may be, any person, organization or country which the United States has (i) identified as a “Specially Designated National,” (ii) placed on the Commerce Department’s Table of Deny Orders or (iii) specified as the target of a commercial embargo.

Usage Monitoring. In order to improve the Services for the benefit of you, your Agents and your Customers, you hereby agree that Lovingly may, but is not obligated to, monitor the use of the Services by you, your Agents and your Customers.

Retailer Content. You hereby acknowledge that you or your Agents may send, receive, upload, retrieve, or otherwise transmit or recover, information, images, text, files, materials, content and other data (collectively, “Retailer Content”) to or from the Services. You bear the sole and entire responsibility for the accuracy, reliability, usefulness, completeness, and contents, of any and all such Retailer Content, including but not limited to any loss, liabilities or damages that arise or result from Retailer Content.

Your Rights to Retailer Content. By providing or otherwise making available any Retailer Content in connection with the Services, you hereby represent and warrant that you or your Agents own or have the necessary rights to, send, upload, transmit, or otherwise provide the Retailer Content to the Services, and the provision of the Retailer Content to, and use of the Retailer Content by, with, or through the Services will not violate or infringe any third party intellectual property rights, or other rights, including but not limited to privacy, copyright, patent, trademark or trade secret rights, nor will it violate the terms of any agreement between you and a third party, including but not limited to any non-disclosure or confidentiality agreement.

Analytics. We may collect Google Analytics data related to the performance of your products and services within the Services (the “Google Analytics Data”). Lovingly retains all rights and title to the Google Analytics Data, which is included within Lovingly IP. Upon your request, Lovingly may, in its sole discretion, provide you with limited access to certain Google Analytics Data. In order for Lovingly to provide you with such access, you will need to designate a valid Google account that you own and to which Lovingly can provide access. Upon a Final Termination, Lovingly will discontinue collection of the Google Analytics Data, which will be permanently deleted thirty (30) days after such Final Termination.

License to Retailer Content. When you upload or provide Retailer Content to the Services, you grant Lovingly (including our third party hosting providers acting on our behalf) a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, store, reproduce, modify, create derivative works of (such as those resulting from translations, adaptations or other changes we make so that the Retailer Content works better with the Services), communicate, publish, publicly display, publicly perform and distribute the Retailer Content for the limited purposes of allowing us to provide, improve, promote and protect the Services. This paragraph does not affect any rights you may have under applicable data protection laws.

Customer Data. You hereby acknowledge that Customers may send, receive, upload, retrieve or otherwise transmit or recover information, images, text, files, materials, content and other data (collectively, “Customer Data”) to or from the Services. Customer Data includes but is not limited to names, addresses, phone numbers, email addresses, and card messages. Retailer Content does not include any Customer Data.

Right to Customer Data. To the extent that Customer has granted any right, title, interest or license for Customer Data to be used within the Services, you and Lovingly will both retain such right, title, interest or license to use Customer Data within the Services. In addition, you shall not object to Lovingly’s use of Customer Data to provide or improve the Services, market to Customers, or to detect and analyze fraud. Notwithstanding the foregoing, neither you nor Lovingly shall use any Customer Data in a manner that violates the Privacy Policy.

Return of Content. Upon your termination of the Services, you may request that certain Retailer Content or Customer Data (excluding Customer payment information and purchase history) be exported from the Services for your use. Lovingly may, in its sole discretion, charge a fee for such exportation services.

Our IP. “Lovingly”, the “L” logo, and the Lovingly logo are registered trademarks of Lovingly Holdings, LLC. You acknowledge and agree that the Services, along with all information and content appearing on or through the Services, including documents, copy, text, images, logos, design elements, graphics, as well as the arrangement and composition thereof, excluding your Retailer Content, are the sole property of Lovingly or its third-party licensors (collectively, “Lovingly IP”). Lovingly IP is protected by copyright, trademark and other US and foreign laws. Lovingly reserves all right, title and interest in Lovingly IP that are not expressly granted to you within these Terms or a Primary Service Agreement. You shall not reproduce, distribute, modify, retransmit, or publish any Lovingly IP or any other copyrighted, trademarked, patented or otherwise protected material without the express written consent of the applicable owner or licensor. In addition, you shall not at any time purchase any search engine marketing or pay per click keywords (such as Google AdWords or Bing Ads), or domain names that use any Lovingly trademarks, domain names, and/or any variations and misspellings thereof.

Limited License. We grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Services and other Lovingly IP solely in accordance with these Terms. Such license is automatically revoked upon a Final Termination. Except as explicitly provided in these Terms or a Primary Service Agreement, neither we nor our licensors grant you any right, license, title or any related intellectual property rights in the Services or any other Lovingly IP.

Software. At any time, Lovingly may, in its sole discretion, provide to you certain software that may be accessible, useable, or downloadable through the Services. In the event you access, use or download software from the Services, that software, including any files or images incorporated in or generated by the software, and any data accompanying the software (collectively, the “Software”), are licensed to you by Lovingly or a third party software provider (a “Software Provider”). In the event that the Software is proprietary to Lovingly, under no circumstances shall title to the software be transferred to you by Lovingly. Lovingly retains full and complete title to the Software, and all intellectual property rights therein. Should Lovingly allows you to access, use or download a Software Provider’s software through the Services, your access, use or download of such software shall be subject to the terms of use set forth by the relevant Software Provider and any applicable license agreement in connection with such Third Party Software. You shall not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form, unless such right is specifically granted herein.

Product Images.

Logos. As part of the Services, you agree that Lovingly may create a logo for your business (the “Client Logo”) to be included within the Services. You acknowledge and agree that the Client Logo is Lovingly IP. Upon a Final Termination, you shall immediately cease all use of the Client Logo, including but not limited to: at your physical location or on any websites, social media accounts, or other web properties. You shall not register or attempt to register the Client Logo as a trademark in the United States or elsewhere. You and Lovingly may agree to use a preexisting logo to which you own all right, title and interest (a “Preexisting Logo”), and any Preexisting Logo will be considered Retailer Content. Lovingly has the right to make the final decision on whether or not to use a Preexisting Logo within the Services.

Feedback. To the extent that you give us feedback, comments, or suggestions concerning the Services (collectively, “Feedback”), you acknowledge and agree that all Feedback is Lovingly’s sole and exclusive property. You agree to irrevocably assign and transfer to us, and hereby do assign and transfer to us all of your right, title, and interest in and to the Feedback, including all intellectual property rights therein. To the extent that the foregoing assignment is ineffective for whatever reason, you agree to grant and hereby grant to Lovingly a non-exclusive, perpetual, irrevocable, royalty free, worldwide license (with the right to grant and authorize sublicenses) to make, have made, use, import, offer for sale, sell, reproduce, distribute, modify, adapt, prepare derivative works of, display, perform and otherwise exploit such Feedback without restriction. At our request and expense, you will execute documents and take such further acts as we may reasonably request to assist us in acquiring, perfecting and maintaining our intellectual property rights in and other legal protections for the Feedback.

Demo Content. We may provide templates or other products featuring demo content, including without limitation text, photos, images, graphics, audio and video (“Demo Content”), to provide you with ideas or inspiration. Unless we give you our consent, you shall not use the Demo Content (or any portion of it) within the Services or otherwise distribute, publicly display, publicly perform or publish the Demo Content.

Third Party Services. The Services are integrated with various third party services, websites and applications (collectively, “Third Party Services”) that may allow you to access their content and products. Examples of Third Party Services include social media platforms, e-commerce payment processors and other integration partners and service providers. These Third Party Services may have their own terms and policies, and your use of such Third Party Services will be governed by those terms and policies. We do not control Third Party Services, and we are not liable for the actions of any Third Party Services or for any transaction you may enter into with them. Your security when using Third Party Services is your responsibility. You also agree that we may, at any time and in our sole discretion, and without any notice to you, suspend, disable access to or remove any Third Party Services. We are not liable to you for any such suspension, disabling or removal, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses you may experience as a result (except where prohibited by applicable law).

Third Party Content. The Services may contain certain third party content (“Third Party Content”), including content: (i) that is offensive or objectionable; (ii) that contains errors; (iii) that violates intellectual property, trade secret, privacy, publicity or other rights or the good name of you or third parties; (iv) that is harmful to your or others’ computers or networks; (v) that is unlawful or illegal; or (vi) the downloading, copying or use of which is subject to additional terms and policies of third parties or is protected by intellectual property, trade secret, privacy or other laws. We do not endorse Third Party Content, or represent or warrant that such content is accurate, useful, lawful or non-harmful. We are not a publisher of, and we are not liable for, any Third Party Content uploaded, posted, published or otherwise made available via the Services by you or anyone else. You are responsible for taking precautions to protect yourself, and your computer or network, from Third Party Content accessed via the Services.

Legal Use. You represent and warrant that your use of the Services is not contrary to law, including, without limitation, applicable privacy laws, export or import controls and sanctions. You may not use the Services where prohibited by law.

Unowned or Unlicensed Content. You represent and warrant that you own all rights to your Retailer Content or otherwise have (and will continue to have) all rights and permissions to legally use, share, display, transfer and license your Retailer Content via the Services and in the manner required by these Terms. If we use your Retailer Content in the ways described herein, you represent and warrant that such use will not infringe or violate the rights of any third party, including without limitation any copyrights, trademarks, privacy rights, publicity rights, contract rights, trade secrets or any other intellectual property or proprietary rights. Other content on the Services may be protected by others' intellectual property, trade secret or other rights. You shall not copy, upload, download or share content unless you have the right to do so.

Interfering with the Services. You agree not to interfere with or disrupt the Services or servers, networks or devices connected to the Services, including by transmitting any worms, viruses, spyware, malware or any other code of a destructive or disruptive nature. You shall not inject content or code or otherwise alter or interfere with the way any of the Services are rendered or displayed in a user’s browser or device. In addition, you agree not to:

Spamming and Phishing. You agree not to use our Services to send spam, emails that violate The CAN-SPAM Act or other laws, emails to people who have not explicitly consented (where such consent is required) or other unsolicited communications (bulk or otherwise), promotions or advertisements. We reserve the right to determine what constitutes spam. You also agree not to send altered, deceptive or false source-identifying information (including any misleading or incorrect names, email addresses or subject lines), including, without limitation, phishing or spoofing.

Deceptive, Fraudulent and Criminal Behavior. You agree not to, and agree to use your best efforts to ensure that your Agents and Customers do not: (i) use the Services to act in a way that is false, fraudulent, inaccurate or deceiving; (ii) impersonate another person, company or entity; (iii) engage in misleading or unethical marketing or advertising; (iv) use unauthorized credit cards, debit cards or other unauthorized payment devices on the Services; (v) promote or advertise products or services other than your own without appropriate authorization; (vi) sell the Services unless specifically authorized to do so by Lovingly; (vii) infringe or misappropriate anyone’s copyright, trademark or other intellectual property rights or to violate anyone’s privacy or publicity rights; or (viii) violate any laws through your use of the Services, including, without limitation, all local laws regarding online conduct and acceptable content.

Harassment. You agree not to: (i) threaten, harass or abuse any individuals; (ii) incite violence; (iii) publish sexually explicit or obscene material; (iv) condone or promote self-harm; or (v) condone or promote violence against any person or group based on race, ethnicity, nationality, religion, gender, gender identity, sexual preference, age or disability;

Consequences of Prohibited Use. You shall use your best efforts to promptly notify Lovingly of any act or omission by you, your Agents or your Customers that has resulted in or may likely result in the violation of this Section 8. If we conclude, at our sole discretion, that you have misused the Services, we may take corrective action. We do our best to ensure fair outcomes, but in all cases, we reserve the right to remove any content or suspend or terminate your use of or access to the Services, without liability or notice to you, at any time and for any reason (except where prohibited by applicable law). You may report violations of these guidelines directly to Lovingly by emailing help@lovingly.com.

Your physical or electronic signature.

Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works.

Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.

Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).

A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.

A statement that the information in the written notice is accurate.

A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated copyright agent to receive DMCA Notices is:

Attn: Copyright Agent
Lovingly
1399 Route 52, Suite 100
Fishkill, NY 12524
(800) 533-1787 ext. 8860
copyright@lovingly.com

Failure of Notice Requirements. If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Misrepresentation. Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

Repeat Infringers. It is our policy in appropriate circumstances to disable or terminate the Retailer Accounts of users who repeatedly infringe copyright laws.

Credit Card Fee. You hereby authorize Lovingly to charge the Credit Card Fee from the amount due to you for each Customer purchase made with a credit card through the Services (each, a “Transaction”). The Credit Card Fee is equal to the sum of (a) thirty cents ($0.30) and (b) two and nine-tenths of one percent (2.9%) of the total amount of the Transaction. All payments from across international borders will be charged an additional one percent (1%) of the total amount of the Transaction. If a full or partial refund of a Transaction is provided by you to a Customer, the Credit Card Fee will not be refunded.

Refunds. We do not grant refunds at this time, and you will not be eligible for any prorated refunds for amounts already paid unless otherwise indicated in a Primary Service Agreement. If you believe that your credit card or account has been charged in error, please contact us at help@lovingly.com.

Chargebacks.

Additional Purchases. You may also purchase additional goods and services via the Services, including but not limited to Lovingly SuperTicket paper (“Additional Purchases”). Payment for any Additional Purchases shall be made upon ordering them. You understand that such Additional Purchases are subject to the applicable terms of this Section.

Fee Changes. We may change our fees at any time. We will provide you with advance notice of these fee changes via the Services. New fees will not apply retroactively. If you do not agree with any fee changes, you have the right to reject the change by canceling the applicable Paid Service before your next payment date.

Payment Processor. You understand and acknowledge that any credit card, debit card, bank, or other payment information supplied by you, your Agent, or a Customer to pay for any Transaction will be transmitted directly to a third party payment processor of our choice (our “Payment Processor”). We do not collect or store payment information. Our current Payment Processor is Stripe, which processes your payments in accordance with its terms of service http://stripe.com/ca/legal and privacy policy https://stripe.com/ca/privacy , to which you agree to be bound. You agree to pay us, through the Payment Processor, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms. You agree to make payment using the payment method you provided in your Registration Information. We reserve the right to correct, or to instruct our Payment Processor to correct, any errors or mistakes, even if payment has already been requested or received.

Taxes. Fees are stated exclusive of any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes and all other charges incidental to purchasing any of the Services, except for those taxes based on Lovingly’s net income. If any payments for any part of the Services are subject to withholding tax by any government, you agree to reimburse us for such withholding tax. Where Lovingly does not have a legal obligation to pay or collect indirect Taxes on a sale of any of the Services to you, you may be required to self-assess those Taxes under the applicable laws of the country where you are established, have a permanent address or usually reside.

Payment Information. You agree to provide Lovingly with valid payment information in connection with your purchase of any Services. By providing Lovingly with your payment information, you agree that (i) Lovingly is authorized to immediately invoice your Retailer Account for all fees due and payable to Lovingly hereunder, (ii) Lovingly is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services), and (iii) no additional notice or consent is required for the foregoing authorizations. You agree to immediately notify Lovingly of any change in your payment information. Lovingly reserves the right at any time to change its prices and billing methods with prior notice. However, any pricing changes for your Services will not take effect until your next payment date. If payment cannot be charged to your credit card or your payment is returned for any reason, Lovingly reserves the right to either suspend or terminate your account and your access to all or part of the Services.

Automatic Renewal. In order to provide you with uninterrupted Service, we will automatically renew your subscription to certain paid Services. We will notify you in advance if you are using a paid Service that includes automatic renewal. Your renewal period will be specified in the Primary Service Agreement that governs the relevant Service. If you wish to stop automatic renewal or remove billing information from your Retailer Account, you may do so at any time by contacting us at help@lovingly.com. However, you must make such a request at least one (1) business day prior to your next payment date in order to cancel the renewal and avoid being charged for a subsequent renewal period.

Currency. Unless otherwise stated, all monetary amounts specified in these Terms or a Primary Service Agreement are in reference to lawful currency of the United States of America.

Retailer’s Responsibility to its Customers. The Services include features that enable Retailer to provide or sell products and services to, or otherwise collect payments from, its Customers (such activities, “Retailer Commerce”). You agree, that Lovingly is not a party to, and Lovingly is not liable for, Retailer Commerce. Retailer is solely responsible for Retailer Commerce, and compliance with any laws or regulations related to it, including without limitation: (1) all taxes and fees associated with Retailer Commerce; (2) fulfillment and delivery of Retailer’s products and services to Customers; (3) any warranties that Retailer makes regarding their products or services; (4) any claims made by Customers against Retailer; (5) handling any comments, complaints or other customer service related to Retailer Commerce; and (6) compliance with any e-Commerce, general consumer, sales and marketing or other laws pertaining to general commerce.

Unprocessed Orders. Lovingly shall have no liability to you, any Customer, or any other person for lost, unprocessed, or mishandled orders. If, due to a malfunction or other circumstances, we cannot communicate a Customer’s order to you via the Services, we may, in our sole discretion, use your Registration Information to communicate such order to you.

Restrictions. Retailer may not offer or sell any products or services which, in our sole discretion: (1) we consider hazardous, counterfeit, stolen, fraudulent, abusive or adverse to our interests or reputation; (2) are prohibited for sale, distribution or use; or (3) otherwise fail to comply with any applicable laws or regulations, including without limitation with respect to intellectual property, trade secrets, privacy or publicity rights, consumer protection, product safety or trade regulations or export controls, regulations or sanctions.

Customer Terms. You agree to adhere to the Customer Terms of Service and Privacy Policy when interacting with Customers through the Services. In particular, you agree (i) to offer your products and services to Store Customers on the terms of sale described in the Customer Terms of Service and (ii) to refrain from collecting or handling Customer Data in a manner that violates our Privacy Policy.

Upon your request, and provided that you have completed a credit card authorization form, Lovingly shall create and take exclusive administrative responsibility for managing a Google Ads, Bing Ads, or another pay-per-click advertising service (an “Advertising Network”) for your Lovingly Store. Such management includes but is not limited to bid prices, keyword selection, and routine evaluation of campaign performance and corresponding adjustments (the “Advertising Network Services”).

All aspects of the Advertising Network Services will be determined solely by Lovingly, except that you will determine the budget to be spent on Advertising Network Services. Lovingly shall close the Advertising Network subaccount associated with your Retailer Account upon the earlier of (a) thirty (30) days after your written notice of your termination of the Advertising Network Services, and (b) termination of this Store Services Agreement.

You shall be solely responsible for direct payment of all Advertising Network charges. You agree to ensure that all credit card and payment information you furnish to Lovingly is accurate and up to date at all times and that you are fully authorized to use such credit card and payment information for purposes of paying for Advertising Network fees. If you wish to change your Advertising Network payment method, you must notify Lovingly in writing at least thirty (30) days in advance. You understand that once payment is made for your Advertising Network fees, you and your agents will not seek to cancel, charge back, or otherwise seek a refund on any basis that is fraudulent, misleading, or untrue. All chargebacks initiated by you or your agent may result in the cancellation of the Advertising Network services.

By requesting the Advertising Network Services, you agree to the Google Ads terms and conditions (located at: https://support.google.com/adspolicy/answer/54818?hl=en) and/or the Bing Ads Terms and Conditions (located at: https://advertise.bingads.microsoft.com/en-us/resources/policies), as applicable.

Documentation. Subject to these Terms, Lovingly hereby grants Retailer a limited, revocable, non-exclusive, non-sublicensable, and non-transferable (except in accordance with Section 24(b)) license to use and make a reasonable number of copies of the Documentation solely for Retailer's internal business purposes in connection with Retailer's use of the Services. This license is revoked (i) automatically upon a Final Termination or (ii) as determined pursuant to Section 17(b).  

Support. Lovingly shall make the Documentation accessible through your Retailer Account. In addition, you may contact our customer support team at help@lovingly.com.

In addition to the general termination provisions contained in this Section, each Primary Service Agreement contains termination provisions specifically concerning the Services to which such agreement applies.

You understand and agree that Lovingly may, in its sole discretion and at any time, terminate your password, your Retailer Account, or access to any Retailer Content, for any reason. Lovingly may also, in its sole discretion and at any time, discontinue any part of the Services or limit or restrict your access thereto, for any reason. In the event that Lovingly deems you to be in violation of these Terms or a Primary Service Agreement, you understand and agree that Lovingly may take any one or more of the foregoing actions without prior notice to you. If Lovingly has not deemed you to be in violation of these Terms or a Primary Service Agreement, Lovingly shall provide you with two (2) weeks prior written notice before taking such actions.

Should Lovingly take any of the actions described in Section 17(b), it may, in its sole discretion, immediately deactivate or delete any information related your Retailer Account, including your Registration Information and Retailer Content. You understand and agree that Lovingly shall not have any liability to you or any other person for any termination of your access to any part of the Services or the removal of any information concerning your Retailer Account.

Applicability. This Section applies only to our users who are: (1) US citizens, (2) non-US citizens who are not EU residents and (3) EU residents who bring any claim against Lovingly in the US.

Informal Resolution. You agree to attempt to resolve any claims directly with Lovingly prior to filing such claims or initiating a formal proceeding with any court, governmental agency or other third party. To work with Lovingly directly, please email legal@lovingly.com with a description of your claim. We will try to resolve the dispute directly via email, phone or other methods. If we cannot resolve the claim or dispute within thirty (30) days of our receipt of your first email, you or Lovingly may then bring a formal proceeding.

Arbitration Agreement. You agree that any controversy, claim or dispute arising out of or relating to these Terms, any Primary Service Agreement, or the breach thereof, will be resolved by final and binding arbitration under the rules of the American Arbitration Association in an arbitration proceeding conducted in White Plains, New York. Except as otherwise provided in these Terms, both you and Lovingly waive any right to adjudicate any dispute in any other court or forum, except that a party may seek interim relief before the start of arbitration in a state or federal court sitting in White Plains, New York, to protect its confidential information. Both you and Lovingly shall abide by any decision in the arbitration and any court having jurisdiction may enforce it. Both you and Lovingly submit to the jurisdiction of the federal and state courts sitting in White Plains, New York to compel arbitration or to confirm an arbitration award. The prevailing party shall be entitled to reimbursement of attorney fees and costs. Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. Lovingly’s performance under any Primary Service Agreement is subject to existing laws and legal process, and nothing contained in these Terms or any Primary Service Agreement shall abridge Lovingly’s rights to comply with any governmental, court and law enforcement requests or requirements relating to your use of the Website or Services or information provided to or gathered by Lovingly with respect to such use.

No Class Actions. WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED the Website OR SERVICES FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION,  AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS OF SERVICE, YOU AND LOVINGLY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

Third Party Rights. These Terms do not convey any third party beneficiary rights to any individual or entity that is not a party hereto.  

Assignment. You shall not assign a Primary Service Agreement or assign any rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of Lovingly. Any purported assignment or delegation by you without the appropriate prior written consent of Lovingly will be null and void. Lovingly may assign any Primary Service Agreement or any rights hereunder without your consent. Neither the course of conduct between the parties nor trade practice will act to modify these Terms or any Primary Services Agreement.

Waiver and Severability. No waiver by Lovingly of any term or condition set out in these Terms or in any Primary Service Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Lovingly to assert a right or provision under these Terms or any Primary Service Agreement shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, the application of such provision to other persons or circumstances along with the remaining provisions of these Terms will not be affected thereby and will be enforced to the greatest extent permitted by law.

Modifications. We may modify these Terms or our Primary Service Agreements from time to time, and will always post the most current versions on our site. If a modification meaningfully reduces your rights, we will notify you (by, for example, sending you an email or displaying a prominent notice within the Services). The notice will designate the date on which the modifications become effective. Modifications will never apply retroactively. By continuing to use or access the Services after any modifications come into effect, you agree to be bound by the modified Agreement, including any  price changes. If you disagree with our changes, then you should stop using the Services and cancel all paid Services.

Events Beyond Lovingly’s Control. We are not in breach of these Terms or any Primary Service Agreement, nor are we liable to you if there is any total or partial failure of performance of the Services resulting from any act, circumstance, event or matter beyond our reasonable control. This may include where such act, circumstance, event or matter results from any act of God, fire, act of government or state or regulation, war, civil commotion, terrorism, insurrection, inability to communicate with third parties for whatever reason, failure of any computer or necessary system, failure or delay in transmission of communications, failure of any internet service provider, strike, industrial action or lock-out or any other reason beyond our reasonable control.

Governing Law; Venue. If there is any dispute arising out of the Site or Services, by using the Site and/or Services, you expressly agree that any such dispute shall be governed by the laws of the Province of British Columbia and the federal laws of Canada, without regard to its conflict of law provisions and excluding that body of law known as conflicts of law and the United Nations Convention on Contracts for the Sale of Goods. Any dispute under these Terms or any Primary Service Agreement will be resolved by final and binding arbitration under the rules of the British Columbia International Commercial Arbitration Centre (the "BCICAC") in an arbitration proceeding conducted in Vancouver, British Columbia. There shall be one arbitrator agreed to by the parties within twenty (20) days of receipt by the respondent of the request for arbitration or in default thereof appointed by the BCICAC in accordance with its rules. Each party waives any right to adjudicate any dispute in any other court or forum, except that a party may seek interim relief before the start of arbitration in a provincial or federal court sitting in Vancouver, British Columbia, to protect its confidential information. Any decision of the arbitrator shall be final and binding on the parties and their respective successors and assigns and there shall be no right to appeal such decision, whether on a question or law, a question of fact, or a mixed question of fact and law. The parties submit to the jurisdiction of the federal and provincial courts sitting in Vancouver, British Columbia to compel arbitration or to confirm an arbitration award. The prevailing party shall be entitled to reimbursement of attorney fees and costs. Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this Section. Lovingly’s performance under these Terms or any Primary Service Agreement is subject to existing laws and legal process, and nothing contained in these Terms or any Primary Service Agreement shall abridge Lovingly’s rights to comply with any governmental, court and law enforcement requests or requirements relating to your use of the Site or Services or information provided to or gathered by Lovingly with respect to such use.

Translation. These Terms were originally written in English. We may translate these Terms into other languages. In the event of a conflict between a translated version and the English version, the English version will control except where prohibited by applicable law.

No Partnership. In no event shall a Primary Service Agreement create a partnership, joint venture, broker, employee-employer, agency, or franchisor-franchisee relationship between you and Lovingly.